Terms & Conditions Overview
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Orders may be placed online, by phone (1-800-654-4757 (toll free) or 262-293-7019), or by fax with the necessary
payment information ( 1-800-431-1293 (toll free) or 262-293-7021). All orders received by Del City will be confirmed
via email or by phone at your request. Our Customer Service department is open M-F 7:00 am - 7:00 pm CST.
Cash Discount and Terms:
Payment terms are net 30 days. Visa, MasterCard, American Express and Discover/Novus payments are accepted. No charges
will be made to your credit card until the product has been shipped. Credit is available to authorized customers. Simply
fill out and submit the Credit Application form, and an account
representative will contact you and walk you through the approval process.
Orders for in-stock items will normally ship the same day or next day via UPS ground. Priority shipments of in-stock items
must be received by 3:00pm CST to insure same-day shipping. If another type of carrier is desired, please indicate the
company and an account number that we can bill for this service. All merchandise is shipped freight prepaid and the
shipping cost is added to the total cost of your invoice. Oversized packages, special order products, and shipments
made to destinations outside the contiguous United States may incur additional charges.
Del City is pleased to offer free shipping on orders of more than $99. This service applies only to UPS ground shipments
to destinations within the contiguous United States. All qualifying orders must meet the $99 minimum after applying all
discounts. Blanket (future) orders, expedited orders, and orders with a COD payment method are not eligible for free
shipping. Del City reserves the right to change shipping policies at any time.
Applicable sales tax will be added to all items for customers residing in CA, IA, IL, FL, GA, MN, NC, NV, NY, TX, and WI,
that do not have a tax exempt resale certificate issued by the respective state. If you are tax-exempt, please fax a copy
of your tax exempt form to 1-414-455-5057 or email the form to email@example.com.
Del City offers a 30-day money-back guarantee. Customers desiring to return merchandise must do so within 30 days. A
Return Authorization Number is required on all returns. Simply call 1-800-654-4757 to speak to one of our account
representatives. Please have your invoice number or order number available when you place your call.
Del City is liable only for the cost of defective parts. Carriers are responsible for goods lost or damaged in transit.
Claims for shortages should be made within 10 days after receipt of shipment.
Return Authorization Form
Our postal address is:
N85 W12545 Westbrook Crossing
Menomonee Falls, Wisconsin, 53051
We can be reached via e-mail at firstname.lastname@example.org or by telephone at 1-800-654-4757.
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