Ordering:
Orders may be placed online, by phone (1-800-654-4757 (toll free) or 262-293-7019), or by fax with the necessary
payment information ( 1-800-431-1293 (toll free) or 262-293-7021). All orders received by Del City will be confirmed
via email or by phone at your request. Our Customer Service department is open M-F 7:00 am - 7:00 pm CST.
Cash Discount and Terms:
Payment terms are net 30 days. Visa, MasterCard, American Express and Discover/Novus payments are accepted. No charges
will be made to your credit card until the product has been shipped. Credit is available to authorized customers. Simply
fill out and submit the Credit Application form, and an account
representative will contact you and walk you through the approval process.
Freight:
Orders for in-stock items will normally ship the same day or next day via UPS ground. Priority shipments of in-stock items
must be received by 3:00pm CST to insure same-day shipping. If another type of carrier is desired, please indicate the
company and an account number that we can bill for this service. All merchandise is shipped freight prepaid and the
shipping cost is added to the total cost of your invoice. Oversized packages, special order products, and shipments
made to destinations outside the contiguous United States may incur additional charges.
Del City is pleased to offer free shipping on orders of more than $99. This service applies only to UPS ground shipments
to destinations within the contiguous United States. All qualifying orders must meet the $99 minimum after applying all
discounts. Blanket (future) orders, expedited orders, and orders with a COD payment method are not eligible for free
shipping. Del City reserves the right to change shipping policies at any time.
Sales Tax:
Applicable sales tax will be added to all items for customers residing in CA, IA, IL, FL, GA, MN, NC, NV, NY, TX, and WI,
that do not have a tax exempt resale certificate issued by the respective state. If you are tax-exempt, please fax a copy
of your tax exempt form to 1-414-455-5057 or email the form to creditapp@delcity.net.
Returns:
Del City offers a 30-day money-back guarantee. Customers desiring to return merchandise must do so within 30 days. A
Return Authorization Number is required on all returns. Simply call 1-800-654-4757 to speak to one of our account
representatives. Please have your invoice number or order number available when you place your call.
Del City is liable only for the cost of defective parts. Carriers are responsible for goods lost or damaged in transit.
Claims for shortages should be made within 10 days after receipt of shipment.
Return Authorization Form
Contact Information:
Our postal address is:
N85 W12545 Westbrook Crossing
Menomonee Falls, Wisconsin, 53051
We can be reached via e-mail at info@delcity.net or by telephone at 1-800-654-4757.
+ Display Detailed Terms & Conditions
TERMS AND CONDITIONS OF SALE
Unless otherwise agreed to by Del City in writing, the following terms and conditions ("Agreement") apply to all
purchases of Products. By placing an order for Products, you accept and agree to be bound to this Agreement. If
you have placed an order, but do not wish to be bound to this Agreement, then you must either (i) promptly cancel
such order in accordance with the Cancellation Policy (as defined below), or (ii) return the order in accordance
with the Return Policy (as defined below).
DEFINITIONS. "Del City" means Del City, a business unit of Actuant Electrical, Inc., a New York corporation.
"Buyer" or "you" means you and/or any of your affiliates that place an order for Products. "Products" includes Standard
Products and Special Products. "Standard Products" are products (i) that have not been modified especially for a Buyer,
and (ii) are available to the general public for purchase from Del City. "Special Products" are products that (i) are not
a Standard Product, (ii) are a custom product or a modification of a Standard Product done at the request of or especially
for a Buyer, or (iii) have been marked or labeled according to a Buyer's specifications.
ORDERS. All orders are subject to acceptance by Del City, which acceptance will be indicated by (i) written confirmation,
(ii) electronic confirmation, or (ii) fulfillment and shipment of such order. Products must be ordered in standard pack quantities
where applicable. Del City reserves the right to supply less than the quantity ordered of any Product, at any time and without notice.
All orders shall be deemed to be fully accepted by Buyer unless Del City receives written notification to the contrary within fourteen
(14) days of the invoice date of such order.
PRICES. All orders for Standard Products will be invoiced at the price in effect on the date the order was accepted, and all orders
for Special Products will be invoiced at the price in effect at the time of shipment. All prices are subject to change without notice and
are subject to shortages in materials or resources and increases in the cost of manufacturing. Taxes and shipping and handling charges
are not included in Product prices. Unless otherwise agreed to by Del City in writing, all costs, fees and expenses associated with the
shipment of Products or the insurance of such products while in transit shall be paid by Buyer, and will be calculated and added to the
order prior to shipment.
TAXES AND FEES. All taxes, assessments, fees, and charges applied or imposed by any government relating to the sale, delivery,
shipment or use of Products will be added to the purchase price of Products and will be paid by Buyer, except to the extent that Buyer
provides Del City with an acceptable tax exemption certificate.
DELIVERY. Unless otherwise agreed to by Del City in writing, all orders will be delivered FOB shipping point. Scheduled shipping
dates are estimates, and subject to change without notice. Unless otherwise agreed to by Del City in writing, actual delivery dates are
not of the essence. Del City will have no liability to Buyer or any third party with regard to any delay in delivery, regardless of the
reason.
CANCELLATION POLICY. No orders which have been received by Del City may be cancelled or revised by Buyer except with Del City's
prior written consent and upon payment of reasonable cancellation charges compensating Del City for all costs incurred in work done and
material purchased. Del City reserves the right (i) to determine what constitutes reasonable cancellation charges, and (ii) to cancel
any order at any time if Buyer becomes insolvent or is in breach of any applicable law or any term of this Agreement. Orders for Special
Products are non-cancellable.
TITLE AND RISK OF LOSS. Title to each order for Products shall pass from Del City to Buyer upon Del City's tender of such order
to the initial carrier. Loss or damage that occurs during shipping shall be Buyer's responsibility. Acceptance of an order from the
final carrier constitutes a waiver of any claims against Del City for delay, damage or losses arising from such order.
CREDIT AND PAYMENTS. Payment terms are net 30 days. Visa, MasterCard, American Express and Discover/Novus payments are accepted.
No charges will be made to your credit card until the product has been shipped. All payments must be in U.S. dollars. Invoices are due
and payable within the time period noted on Buyer's invoice, or if not noted, then within thirty (30) days, measured from the date of the
invoice. Account credit may be approved for qualified Buyers, subject to continuing credit approval by Del City. Del City reserves the
right to withdraw credit at any time and for any reason. Del City may invoice parts of an order separately or may invoice purchases of
Products in one invoice.
OVERDUE ACCOUNTS. Timely payment for all invoices is of the essence. Del City reserves the right to charge Buyer a late penalty
of 1.5% per month applied against undisputed overdue amounts, or the maximum rate permitted by law. Del City shall have the right to
set-off and deduct from any credit balance any sums owed from Del City. If Buyer fails to make payment in accordance with the payment
terms specified by Del City, Del City may, without any liability to Buyer, defer shipments until such payment is made, or may, at its
option, cancel all or any part of the unshipped order. Buyer shall be liable to Del City for all collection expenses, including reasonable
attorney's fees and court costs, incurred by Del City in attempting to collect any amounts due from Buyer.
CREDIT BALANCES. Unless otherwise agreed to by Del City in writing, Buyer must use any credit balances that have been issued by
Del City within one (1) year of issuance. IF NOT APPLIED OR REQUESTED WITHIN SUCH PERIOD, ANY BALANCE REMAINING WILL BE SUBJECT TO
CANCELLATION, AND DEL CITY SHALL HAVE NO FURTHER LIABILITY WITH RESPECT THERETO.
CORRECTIONS. Del City is not responsible for pricing, typographical, or other errors in any offer, catalog, price list or quotation,
and reserves the right to cancel orders arising from such errors.
SPECIAL PRODUCTS. All drawings, designs or specifications for Special Products must be mutually agreed upon in a written document
signed by both parties. Orders for Special Products are non-cancellable and nonreturnable. If Buyer rejects any delivery of Special
Products, in whole or in part, Buyer is still liable for the full purchase price of such order.
RETURN POLICY. Subject to certain restrictions, new, unused, and unopened Standard Products may be returned to Del City after
receiving a Return Merchandise Authorization (RMA) from Del City ("Authorized Returns"). To obtain an RMA, contact your Del City Buyer
Service Representative. Authorized Returns received more than 30 days after initial delivery are subject to a minimum 20% restocking fee.
Authorization will not be given for the return of Products (i) which are discontinued Products, (ii) which were not invoiced within the
previous twelve (12) month period, or (iii) which are Special Products. Unauthorized returns may be refused and\or returned freight
collect. Authorized Returns must be in their original or equivalent packaging, and, unless otherwise agreed to by Del City in writing,
Buyer is responsible for risk of loss and shipping and handling fees for Authorized Returns. The "Return Value" for Authorized Returns
shall be the lesser of (i) the prevailing fair market value of such products at the time the RMA is issued or (ii) Buyer's original
purchase price for the products, adjusted for bundling and promotional pricing, if applicable. The Return Value shall be paid in the
form of a credit to Buyer's account to be used for future purchases of Products. Special Products and discontinued Standard Products
are nonreturnable.
DISCONTINUED PRODUCTS. Del City may modify or discontinue Products at any time without prior notice to Buyer. A change in a
Product may occur after a Buyer places an order but before Del City ships the Products. As a result, the Products a Buyer receives
might display minor differences from Products requested in a Buyer order. However, modified or substituted Products will meet or
exceed all material specifications of the original Products requested in such order. Discontinued Standard Products are nonreturnable.
LIMITED WARRANTY. Subject to certain exclusions and limitations, Del City warrants that at the time of shipment, all Products
will be free of defects in material and workmanship. This warranty does not cover ordinary wear and tear, abuse, misuse, overloading,
alteration or Products which have not been installed, operated or maintained in accordance with their intended use. The applicable
warranty period for all Products is the 30-day period following date of purchase by Buyer, except as expressly covered by a separate
written agreement signed by both parties. No warranty will be honored unless an invoice or other proof of the purchase date is
provided to Del City. Warranty claims received after the applicable warranty period will not be honored. When a warranty claim
arises, Buyer must contact Del City directly. If the defect comes under the terms of this limited warranty, Del City will arrange,
at its option, one of the following: (i) the Product will be repaired by Del City authorized personnel, (ii) Del City will replace
the Product, or (iii) Del City will refund the applicable portion of the purchase price
LIMITATION OF LIABILITES. The remedy of repair, replacement or refund is Buyer’s exclusive remedy for breach of the foregoing
limited warranty. THE FOREGOING WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER EXPRESS AND IMPLIED WARRANTIES WHATSOEVER, INCLUDING
BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL DEL CITY BE RESPONSIBLE
FOR INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. Buyer is solely responsible for determining the suitability of Products for Buyer's
use or resale, or for incorporating them into articles or using them in Buyer’s application. Buyers who are distributors (i) are authorized
to extend the foregoing limited warranty to its original purchasers in connection with sales of Products, provided that such Products shall
not have been altered by such distributor, and (ii) shall be full responsible for any warranties such Buyer makes to its customers, which
may be more broad or more extensive than Del City's limited warranty. Del City's total liability for any and all claims arising out of or
in connection with this Agreement in any 12-month period shall not exceed the total amount paid by Buyer during the prior 12 months of
this Agreement for the specific Product subject to any warranty claim.
GOVERNMENT CONTRACTS. Products are commercial items as defined in Federal Acquisition Regulation (FAR) 2.101. If Buyer sells Products
to any government, or to a government prime contractor or subcontractor, Buyer shall be solely and exclusively liable for compliance with
all government acquisition statutes and regulations. Del City makes no representations, certifications, or warranties whatsoever about
compliance with government acquisition statutes and regulations, including, without limitation, those that may relate to pricing, quality,
origin or content, and specifically rejects the flow down of all FAR clauses not required to be included in a subcontract for commercial
items.
LEGAL COMPLIANCE. Buyer agrees to comply with all applicable U.S. and foreign laws, regulations, orders and requirements pertaining
to the purchase and sale of Products, their export from the U.S., and their import into the country of destination. Without limiting the
generality of the foregoing, Buyer acknowledges and agrees to comply with (i) all U.S. export licensing laws and regulations, (ii) all
restrictions on the sale or other transfer of Products to prohibited parties, countries or end-users, and (iii) all restrictions on the
sale or other transfer of Products for a prohibited end-use. In addition, Buyer acknowledges and agrees to comply with the U.S. Foreign
Corrupt Practices Act, the UK Bribery Act and all other applicable antibribery laws and regulations.
DUTY TO DEFEND. Buyer agrees to defend, hold harmless and indemnify Del City and reimburse Del City for all claims, taxes, penalties,
interest, costs, assessments and expenses that arise as a result of or in connection with any inadequacy or invalidity of any tax exemption
certificate submitted by Buyer or any act, omission or misrepresentation of Buyer or any of its affiliates, employees, agents, contractors,
Buyers, or representatives, which gives rise to any breach of this Agreement.
FORCE MAJEURE. Del City shall not be liable in any way for any delay or cancellation in shipment, manufacture or performance due to
acts of God, war, riot, insurrection, terrorism, labor difficulties, accident, acts of civil or regulatory authorities, fires, floods,
quarantine restrictions, plant conditions, delays in transportation, shortages of fuel, labor or any other condition beyond Del City's
control.
EXCLUSIVE AGREEMENT. This Agreement constitutes the entire agreement between Buyer and Del City with regard to Buyer's purchase of
Products, and supersedes all prior oral and written understandings, communications, or agreements between the parties. Del City objects
to and rejects any additional or different terms or conditions in any form tendered by Buyer, including expressly rejecting any provisions
that dictate that Buyer's terms control or any additional or different provisions in a Buyer's electronic business portal. Del City's
failure to object to any provisions or terms from Buyer will not be a waiver or amendment of any of the provisions of this Agreement.
If Buyer's purchase order or other correspondence contains terms or conditions in addition or contrary to this Agreement, Del City's
acceptance of Buyer’s order shall not be construed as assent to any such additional terms and conditions and will not constitute a
waiver by Del City of any of this Agreement. In the event this Agreement conflicts with any previous agreement or any other purchase
documents between the parties, then this Agreement shall take precedence.
GOVERNING LAW. This Agreement and any claim, dispute, or controversy arising from or relating to this Agreement or Buyer's
purchase of any Products shall be governed by the laws of the State of Wisconsin, without regard to its conflict of laws rules.
The parties specifically waive application of the UN Convention on Contracts for the International Sale of Goods. Buyer irrevocably
consents to personal jurisdiction of the state and federal courts in and for Waukesha, County, Wisconsin, and irrevocably waives any
claim it may have that any proceedings brought in such courts have been brought in an inconvenient forum.
MISCELLANEOUS. No amendment to or modification of this Agreement, in whole or in part, will be valid or binding unless it is
in writing and executed by authorized representatives of both parties. If any provision of this Agreement should be found to be void
or unenforceable, such provision will be stricken or modified, but only to the extent necessary to comply with the law, and the remainder
of this Agreement will remain in full force and will not be terminated. No course of dealing between the parties shall amend, modify
or supplement any of the provisions hereof. No waiver by Del City of a breach of any term of this Agreement shall be construed as a
waiver by Del City of any other breach of this Agreement. Del City reserves the right to update this Agreement at any time; however,
Buyer's rights and obligations shall be as provided in the version of this Agreement provided to Buyer or made available to Buyer at
the time of its purchase of Products. Buyer shall not assign any order or any interest herein without the prior written consent of
Del City. Any actual or attempted assignment without Del City’s prior written consent shall entitle Del City to cancel such order
upon notice to Buyer. Notices to Del City should be in writing sent by tracked next-day delivery service to: Del City, N85 W12545
Westbrook Crossing, Menomonee Falls, Wisconsin, 53051. All rights, remedies and powers of Del City are cumulative and may be pursued
or enforced in any manner or order.
Del City Terms of Sale - Revision Date: 9.25.12
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