Ordering:
Order online or call toll-free 1-800-654-4757 (or 414-247-5531
outside our toll-free calling area) . You can also fax your
order with the necessary payment information to 1-800-431-1293
or 414-228-6100. All orders received by Del City will be
confirmed via email or by phone at your request. Our Customer
Service department is open M-F 7am - 6pm CST.
Minimum Order:
Del City requires low minimum orders: $25, excluding any freight
charges and applicable sales tax.
Cash Discount and Terms:
Payment terms are 1% 10 days, net 30 days. Visa, MasterCard,
American Express and Discover/Novus payments are accepted.
An account can be set-up, simply fill out and submit the
Credit Application
form and an account representative will follow-up with you. No
charges will be made to your credit card until the product has
been shipped.
Freight:
Orders for in-stock items will normally ship the same day or next
day via UPS ground. Priority shipments of in-stock items must be
received by 3:00 CST to guarantee same-day shipping. If another
type of carrier is desired, please indicate the company and an
account number that we can bill for this service. All merchandise
is shipped freight prepaid and the shipping cost is added to the
total cost of your invoice. Oversized packages, special order
products, shipments to Alaska, Hawaii, and US Territories may cost
additional. If any order incurs more than two shipments the remaining
shipments to deliver the order will be shipped freight prepaid by Del City.
Sales Tax:
Applicable sales tax will be added to all items for customers
residing in AZ, CA, NV, NC, OK and WI, and that do not have a tax exempt resale
certificate issued by the respective state. If you are
tax-exempt, please fax a copy of your tax exempt form to
1-800-431-1293.
Returns:
Del City offers a 30-day money-back guarantee. Customers
desiring to return merchandise must do so within 30 days.
A Return Authorization Number is required on all returns.
Simply call 1-800-654-4757 to speak to one of our account
representatives. Please have your invoice number or order number available
when you place your call.
Del City is liable only for the cost of defective parts.
Carriers are responsible for goods lost or damaged in transit.
Claims for shortages should be made within 10 days after
receipt of shipment.
Return Authorization Form
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