Return Authorization Form
Product Returns:
We are committed to your satisfaction, and our goal is to provide you with the best service possible.
Product Returns:
Del City offers a 30 day (from date of invoice) replacement or credit policy on standard products. Please note: any item delivered via trucking cannot be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees.
All returns must be pre-approved by applying for a Return Authorization Number. The Return Authorization Number is required, will need to be clearly marked on all packages, and accompanied by a copy of the original packing slip. To accomplish this, please fill in the form provided below completely, including a description of the issue in the comments field. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for a Return Authorization Number will be subject to a 15% restocking fee.
Once your request has been received, you will be contacted within 2-3 business days with a Return Authorization Number and instructions for sending back the item(s). The Return Authorization Number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. You will receive a copy of the credit via regular mail once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of our error. Please allow 1 billing cycle for your credit to be posted to your account.
Please fill out the fields below:
We are committed to your satisfaction, and our goal is to provide you with the best service possible.
Product Returns:
Del City offers a 30 day (from date of invoice) replacement or credit policy on standard products. Please note: any item delivered via trucking cannot be refused or returned for credit once in transit. If a trucking delivery is refused, charges will be incurred. These charges may include, but are not limited to, delivery and return transit costs and storage fees.
All returns must be pre-approved by applying for a Return Authorization Number. The Return Authorization Number is required, will need to be clearly marked on all packages, and accompanied by a copy of the original packing slip. To accomplish this, please fill in the form provided below completely, including a description of the issue in the comments field. Not providing the detailed information requested will delay the returns process. Any item returned or refused without applying for a Return Authorization Number will be subject to a 15% restocking fee.
Once your request has been received, you will be contacted within 2-3 business days with a Return Authorization Number and instructions for sending back the item(s). The Return Authorization Number, once provided, is valid for 2 weeks only. You must re-package any item(s) being returned as it was delivered to you, with all components, materials and documentation. You will receive a copy of the credit via regular mail once we have received and processed the returned item(s). Shipping costs are refunded only if the return is a result of our error. Please allow 1 billing cycle for your credit to be posted to your account.
Please fill out the fields below:
