Terms & Conditions Overview

For complete Del City Terms & Conditions, click here

Orders may be placed online, by phone (1-800-654-4757 (toll free) or 262-293-7019), or by fax with the necessary payment information ( 1-800-431-1293 (toll free) or 262-293-7021). All orders received by Del City will be confirmed via email or by phone at your request. Our Customer Service department is open M-F 7:00 am – 5:00 pm CST.

Payment Terms:
Payment terms are net 30 days. Visa, MasterCard, American Express and Discover/Novus payments are accepted. No charges will be made to your credit card until the product has been shipped. Credit is available to authorized customers. Simply fill out and submit the Credit Application form, and an account representative will contact you and walk you through the approval process. For complete Del City Terms & Conditions, please click here.

Orders for in-stock items will normally ship the same day or next day via UPS ground. Priority shipments of in-stock items must be received by 2:00pm CST to insure same-day shipping. If another type of carrier is desired, please indicate the company and an account number that we can bill for this service. All merchandise is shipped freight prepaid and the shipping cost is added to the total cost of your invoice. Oversized packages, special order products, and shipments made to destinations outside the contiguous United States may incur additional charges.

Del City is pleased to offer free shipping on orders of more than $50. This service applies only to UPS ground shipments to destinations within the contiguous United States. All qualifying orders must meet the $50 minimum after applying all discounts, Blanket (future) orders and expedited orders. Del City reserves the right to change shipping policies at any time.

Sales Tax:
Applicable sales tax will be added to all items for customers residing in AL, CA, FL, GA, IL, MD, ME, MN, MO, NC, NV, NY, OH, OK, SD, TN, TX, VT, WA, and WI that do not have a tax exempt resale certificate issued by the respective state. If you are tax-exempt, please fax a copy of your tax exempt form to 1-800-431-1293 (toll free) or 262-293-7021, or email the form to [email protected]. (Note: For shipments to Illinois, Del City does not collect tax on freight; however, applicable sales tax on freight charges are paid by Del City to the state of Illinois.)

Use Tax Notice: Del City is not required to and does not collect sales or use tax in certain states, such as Kentucky. Buyer may be subject to use tax under applicable state law unless the purchase is exempt from taxation. Refer to complete Del City Terms & Conditions for additional details.

Tariff Charges:
Per the U.S. Trade Representative Section 301, 25% tariffs are being imposed on specific products manufactured in China entering into the United States. Unfortunately, there is only so much we can do to mitigate the impact, and we must regrettably charge our customers a portion of these tariffs in order to provide you our full selection and the excellent service you have come to expect. A 12.5% fee is being added onto your order for only affected items. You can read more about the imposed tariffs, and view a list of all affected products by clicking here.

Customers desiring to return merchandise must do so within 30 days. The 30 day return policy is for stocked items and does not apply to Hazmat or RELiON items which are non-returnable. Curt, ECCO, Techflex & Rennsteig items will receive a 15% restocking fee. All items not in original packaging are subject to a repack fee. Please note limited quantity/discontinued items, stocking agreements, blanket orders and special orders are non-cancelable and non-returnable. Unauthorized returns may be refused and\or returned freight collect. Authorized Returns must be in their original or equivalent packaging, and, unless otherwise agreed to by Del City in writing, Buyer is responsible for risk of loss and shipping and handling fees for Authorized Returns. The "Return Value" for Authorized Returns shall be the lesser of (i) the prevailing fair market value of such products at the time the RMA is issued or (ii) Buyer's original purchase price for the products, adjusted for bundling and promotional pricing, if applicable. The Return Value shall be paid in the form of a credit to the buyer’s credit card for all credit card customers. All net 30 accounts will receive return credit on their account to be used for future purchases of Products.

A Return Authorization Number is required on all returns. Simply call 1-800-654-4757 to speak to one of our account representatives. Please have your invoice number or order number available when you place your call.
Return Authorization Form

Contact Information:
Our postal address is:
N85 W12545 Westbrook Crossing
Menomonee Falls, Wisconsin, 53051

We can be reached via e-mail at [email protected] or by telephone at 1-800-654-4757.

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